Last updated: 30 September 2026
Free downloads
Free software, plugins and scripts do not involve payment, so no refund applies. Support is provided on a best-effort basis.
Paid digital products
If we sell a paid digital product and it does not work as described, and we are unable to fix the problem within a reasonable time, you may request a refund within 14 days of purchase. Please contact us first so we can try to resolve the issue. Refunds are not normally provided for change of mind after download, for incompatibility with requirements clearly listed on the product page, or for issues caused by third-party software.
Services and projects
Client projects are governed by the proposal or agreement signed before work begins. Typically:
- Deposits secure time in our schedule and cover initial planning work.
- Payments made for completed and approved milestones are not refundable.
- If a project is cancelled, you pay for work completed up to that point and receive the deliverables produced.
How to request a refund
Email info@netracode.com with your name, order or invoice number and the reason for the request. We will respond within five business days. Approved refunds are made to the original payment method where possible.