Useful starting points
AI is strong at first drafts, clustering feedback, summarizing long form responses, and suggesting internal link candidates. These tasks benefit from speed while humans keep judgment.
Higher-risk uses
- Unsupervised public answers about pricing, medical, or legal topics.
- Auto-publishing without factual review.
- CRM updates without an audit trail.
Operating principles
Ground systems in approved source material. Log prompts and outputs for sensitive workflows. Define escalation: when confidence is low, route to a person. Measure error types, not only time saved.
Treat AI as an intern with infinite stamina and imperfect judgment — powerful inside a designed process, risky without one.